Privacy Policy

Data Privacy

Altitude.ph, operated by Enabled, is committed to safeguarding your personal data in accordance with the Data Privacy Act of 2012 of the Philippines. This Privacy Policy explains what data we collect, how we use it, and your rights as a customer.

1. Collection of Personal Data

We collect the following types of information to process your orders and improve our services:

a. Personal Identification Information – Name, address, email, phone number, and other contact details.
b. Government-Issued Identification – A valid ID is required before we can process and fulfill any order. This is to verify customer identity, prevent fraud, and comply with legal requirements.
c. Demographic Information – Age, gender, location, and preferences.
d. Transactional Information – Payment details, purchase history, and account-related information.
e. Usage Data – Information about how you interact with our website or services (e.g., cookies, IP addresses, device data).

2. How We Collect Data

  • When you register or place an order on our website.

  • When you provide your ID and details for verification.

  • During inquiries, transactions, or after-sales communications.

  • Through newsletter subscriptions or marketing sign-ups.

  • When you interact with our websites, ads, or social media channels.

3. Purpose of Data Collection

We collect your personal information to:

  • Process and deliver your orders.

  • Verify your identity before processing any order.

  • Provide and improve our services.

  • Process payments securely.

  • Send updates, promotions, or offers (with your consent).

  • Comply with legal obligations and protect our rights.

4. Data Sharing and Disclosure

We will not sell or rent your personal data. We only share it when necessary:

  • With service providers such as payment processors, couriers, or IT support.

  • When required by law or government authorities.

  • When you have given explicit consent.

5. Data Retention

We keep your personal data only as long as necessary to fulfill our stated purposes or as required by law.

6. Data Protection

We use strict physical, technical, and organizational safeguards to protect your information from unauthorized access, misuse, or loss.

7. Your Rights Under the Data Privacy Act

You have the right to:

  • Access the personal data we hold about you.

  • Request corrections to your data.

  • Request deletion of your data when it’s no longer needed.

  • Object to the use of your data for marketing purposes.

  • File a complaint with the National Privacy Commission (NPC).

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can manage these through your browser settings.

9. Third-Party Links

Our website may contain links to other sites. We are not responsible for their privacy practices.

10. Updates to This Policy

We may update this policy from time to time. The latest version will always be available on our website.