Frequently Asked Questions

Same Day Delivery

What is the cutoff for delivery?

The cutoff time for same day deliveries orders is at 11 a.m.
Orders beyond 11 a.m. will be delivered the next day.

What days do you service same day delivery?

Available from Monday to Sunday.


How long do provincial deliveries take?

Provincial deliveries usually take 5 days up to 1 and a half weeks via LBC to arrive after ordering.
The shipping cost is shouldered by the customer.

What shipping carriers do you use?

LBC for outside metro manila and other local couriers for same day delivery


Where are you guys located?

Sparta Philippines, 126 Pioneer St, Mandaluyong, 1550 Metro Manila

What time are you open?

We are open from 8 a.m. until 11 p.m. on Monday to Sunday but feel free to order or message anytime.

After Sales Policy

Do you offer warranty or replacement?

We offer up to 7 days replacement if the unit is deemed eligible by the technicians.
For warranty, contact ATI After Sales on Facebook at TekMage

Cancellation Policy and Note

What are the steps for Cancellation?

1. Client call for confirmation of order details.

2. If client opted to cancel, order will be cancelled in the .ph website.

3. If order was already paid, Paymongo will send out and process the refund.

4. Order will be VOIDED.

Once the order was placed, we will be contacting you via call or text to confirm the order details

-If the payment option is tagged as COD, 2 Valid IDs will be requested
-If the payment was completed via card, only confirmation of order details will be done

Delivery details will be confirmed as well

-For urgent delivery, you will be advised to book a courier to pick up the order (Lalamove etc)
-For standard delivery, ordered item can be delivered via our in-house rider

Cancellation of the order must be advised to us in the confirmation call/text. For paid order, refund will be processed by Paymongo

Customer support

Call us at 0936 917 7466

Send a message

Send us a message on Messenger by clicking the messenger icon in the lower right of your screen.


Sparta Philippines, 126 Pioneer St, Mandaluyong, 1550 Metro Manila