FAQ's

Yes, we offer same-day delivery in Metro Manila (NCR) for selected items upon request.

Same-day delivery is available only if:

• The item is in stock and on-hand
  
• The delivery address is within NCR (Metro Manila areas only)
  

Same-day delivery cut-off time:

• Requests must be made on or before 4:00 PM
  
• Requests after 4:00 PM will be processed and delivered the next day
  

Same-day delivery order cut-off schedule:

• Orders placed before 1:00 PM → eligible for same-day delivery within NCR
  
• Orders placed after 1:00 PM → scheduled for next-day delivery

Same Day Deliver is Available from Monday to Sunday.

For provincial deliveries outside Metro Manila, shipping usually takes:

• 5 to 10 business days
  
• Up to 1.5 weeks, depending on the location and courier schedule
  

All provincial orders are shipped via LBC Express and are delivered after order processing.

Shipping fees for provincial deliveries are shouldered by the customer.

We use trusted couriers depending on location:

• Same-day delivery (NCR): Local couriers (Lalamove/grab) 
• Metro Manila: Trusted In-house Delivery Riders 
• Provincial deliveries: LBC Express / SPX for nationwide shipping in the Philippines 

We are located at Sparta Philippines, 126 Pioneer St, Mandaluyong, 1550 Metro Manila. You may also check our Store Locator to see the nearest store or branch in your area.

We are open daily from Monday to Sunday, 8:00 AM to 11:00 PM. You may still send inquiries or place orders anytime, and our team will assist you during operating hours.

• Main Unit Warranty: 1-year standard warranty 
• Accessory Warranty: 3-month standard warranty 
• Replacement Period: 7 days from the date of purchase 
• Warranty Concerns: Contact us via Facebook: TekMage 

Unboxing Disclaimer: Please record a video while unboxing your package. This will serve as supporting documentation for any claims, disputes, or replacement requests that may arise. 

You may cancel any time before your order is packed. To cancel:

1. Email ecommerce@enable.ph and include the following: 

• Order ID 
• Name 
• Item 
• Reason for cancellation 

2. Once a Sales Assistant confirms receipt, we will cancel the order on our website. 

3. If you have already paid, your refund will be processed through your original payment channel (5-14 business days depending on the method). 

4. Your order will then be marked as voided. 

Cancellation must be advised during the order confirmation call or text to ensure proper processing.

Once your order has been placed, please check your email after checking out for our order confirmation. Kindly review the order details and reply with "Confirmed" so we can proceed with processing your order.

For Same-day delivery, we offer same-day delivery via Lalamove for fully paid orders within Metro Manila. Please note that the cut-off time for same-day delivery is before 1:00 PM. (Requests made after 4 PM will be processed the next day.)