FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Same Day Delivery
Find answers to common questions about same-day delivery services, order cut-offs, and availability.
Do you offer same-day delivery?
Yes, we offer same-day delivery in Metro Manila (NCR) for selected items upon request.
Same-day delivery is available only if:
- The item is in stock and on-hand
- The delivery address is within NCR (Metro Manila areas only)
Same-day delivery cut-off time:
- Requests must be made on or before 4:00 PM
- Requests after 4:00 PM will be processed and delivered the next day
Same-day delivery order cut-off schedule:
- Orders placed before 1:00 PM → eligible for same-day delivery within NCR
- Orders placed after 1:00 PM → scheduled for next-day delivery
What days do you service same day delivery?
Same Day Deliver is Available from Monday to Sunday.
Shipping in the Philippines (Provincial Delivery)
Learn more about nationwide shipping, delivery timelines, and fees for provincial orders.
How long does provincial shipping take in the Philippines?
For provincial deliveries outside Metro Manila, shipping usually takes:
- 5 to 10 business days
- Up to 1.5 weeks, depending on the location and courier schedule
All provincial orders are shipped via LBC Express and are delivered after order processing.
Who shoulders the shipping fee?
Shipping fees for provincial deliveries are shouldered by the customer.
Shipping Couriers
Get details on how your orders are delivered and which couriers we use.
What shipping carriers do you use?
We use trusted couriers depending on location:
- Same-day delivery (NCR): Local couriers
- Provincial deliveries: LBC Express for nationwide shipping in the Philippines
Store Information & Hours
Find our physical store location and operating hours.
Where are you located?
We are located at Sparta Philippines, 126 Pioneer St, Mandaluyong, 1550 Metro Manila. You may also check our Store Locator to see the nearest store or branch in your area.
What are your business hours?
We are open daily from Monday to Sunday, 8:00 AM to 11:00 PM. You may still send inquiries or place orders anytime, and our team will assist you during operating hours.
After-Sales Support & Warranty
Get warranty support for product concerns, replacements, and warranty coverage.
Do you offer warranty or replacement?
Yes, we offer a 7-day replacement policy for units that are assessed and approved by our technicians as eligible for replacement.
For warranty concerns, you may contact us via Facebook: TekMage.
Order Cancellation Policy
Understand how order cancellations work and when they are allowed.
What is your cancellation process?
- Our team will contact you via call or text to confirm your order details.
- If you choose to cancel, the order will be cancelled through our .ph website.
- If the order is already paid, PayMongo will process the refund.
- The order will be officially marked as VOIDED.
When should I cancel my order?
Cancellation must be advised during the order confirmation call or text to ensure proper processing.
Order Confirmation & Payment
Learn what happens after placing an order and payment guidelines.
What happens after I place an order?
We will contact you via call or text to confirm your order details and delivery information.
What are the requirements for COD orders?
For Cash on Delivery (COD) orders, we require 2 valid government-issued IDs.
What about paid orders?
For fully paid orders (card or online payment), only order confirmation is required.
Delivery Options
Explore your delivery choices and flexible shipping options.
How do you deliver orders?
- For urgent delivery, customers may book their own courier such as Lalamove or similar services.
- For standard delivery, orders will be shipped via our in-house riders.