Refund policy

Need help with a product return? Email us at ecommerce@enable.ph with the following details: 

Our team will assist you with the next steps.

Refund Disclaimer 

Please note: Refunds for cancelled paid orders are processed in two stages. Upon approval, our team processes the cancellation within 1–3 business days. The refund is then forwarded to your issuing bank or card provider, which may take an additional 7–15 business days to reflect in your account, depending on your bank's own processing timelines.

Total estimated time: up to 15 business days from date of approval.

This timeframe is dependent on your financial institution and is outside of our control. We are unable to expedite bank-side processing. If your refund has not appeared after 15 business days, please contact your bank first, as the delay is typically on their end before reaching out to our support team.

Damages & Issues 
 
Please inspect your order as soon as it arrives. If your item is defective, damaged, or not what you ordered, contact us immediately so we can make it right. 
 
Take note to please record a video while unboxing your package. This will serve as supporting documentation for any claims, disputes, or replacement requests, should they arise.