- Why has my film not developed properly?
Once a picture has been taken it takes around 90 seconds to develop, during this time it is important you don’t crease, squeeze or shake the film. These types of actions can affect the distribution of film chemicals while the film is developing. This of course, some users do this to creative effect!
2. What’s the best way to store my instax film?
We suggest keep the prints away from direct sunlight and humid conditions. Keep the prints in an album within a ventilated cool dry area for maximum longevity.
3. What temperature can my camera/printer operate in?
+5°C/+41°F to +40°C/+104°F, if taking images below 5°, keep developing the picture in a warm place.
4. My film is coming out blank/white, what’s the reason?
This is usually caused when the film door on the camera or printer has been opened after film has been loaded into the camera or printer. Instant film is light sensitive, so should only be exposed to light when a picture is taken, not before. If this has happened, you may find that if you keep shooting with that pack of film the first few shots will come out blank but some of the remaining film should come out as normal. This will be as the film further back in the film cartridge did not get fully exposed to light. Obviously this will depend on how long and how intense the light was when the film was exposed.
5. How do I insert the instax film into my instax product?
After removing the film from the foil wrapper you will notice a small yellow stripe on the top right hand side of the cartridge. If you open your camera/printer back you will see the same yellow mark on the top right hand corner of the film compartment, simply align these two stripes and the film cartridge should slot in place easily. Never force the film into your product as this could damage the film and / or product.
6. Film counter shows incorrect number of shots
The film exposure counter will reset if the back of the camera is opened while film is loaded.For example, if the back cover is opened after 6 shots have been taken, the counter will then show a full 10 left when in fact there are only 4. This normally happens when someone you know is interested in the product and opens the back cover by mistake, best to let them know straight away if they show interest to save your film!
7. Can I take my film through airport x-ray machines?
To prevent possible fogging of unexposed film during X-ray inspection of luggage at airports, it is recommended that all film and cameras loaded with film are carried as hand luggage and not transported in hold luggage. If facilities are available, then a manual hand search should be requested.
8. When I take a picture of the sun it develops as a black spot. Is my film faulty?
If you take images of a scene that has a very bright element such as the sun, it will overexpose that part of the film. This will result in a little black mark shown on the film. This is normal, but to avoid, do not shoot directly into the sun or bright light source. If you really want to capture the sun in your image or similar, you can try holding some sunglasses over the lens while shooting as this can help reduce the chance of overexposure.
9. Which Instax Cameras and printers are compatible with the Instax Mini Film?
MINI 11™MINI 12™MINI 40™MINI 99™Mini 7+Mini 7sMini 9Mini 9 Limited EditionMINI EVO™MINI LiPlay™instax mini Link 2INSTAX SHARE® SP-2
10. What are the dimensions of the Instax mini Film?
Credit-Card Size - 5.4 x 8.6 cm (film size) - The unique credit-card sized film is easy to carry in your purse or wallet and has that classic white frame that you can leave blank or personalize with fun messages.
